National Diamond Outlet does not partner with marketing or brokerage companies who may be interested in purchasing client data. We will NOT share, sell, or trade any data we collect from customers.
Phone Calls & Emails
National Diamond Outlet reserves the right to record incoming and outgoing phone calls. National Diamond Outlet reserves the right to share recorded phone calls for issues about debit/credit card companies, law enforcement, US government, attorneys, and US Courts. National Diamond Outlet reserves the right to use recorded calls for customer service training purposes. Information may also be shared with debit/credit card companies, law enforcement, US government, attorneys, and US courts if any dispute arises. All of National Diamond Outlet's stored customer information will be given to government officials only if National Diamond Outlet is served by a high-level government official such as a judge.
Online Customer Account
By creating an account on NationalDiamondOutlet.com, you agree and understand that you are responsible for maintaining the confidentiality of passwords and that you will be solely responsible for all activities that occur within the account. By signing up for an account with National Diamond Outlet, you agree to quickly notify our company at cs@NationalDiamondOutlet.com if any unauthorized use of password or account is noticed. If your account information is wrong, unless we want to save the information for legal purposes, we will allow you to edit. When updating your account, we may ask you to verify your identity, and we may reject any request if we feel verification is not accurate.
Technologies We Use
We may use tracking pixels/web beacons, cookies and or other technologies to receive and store certain types of information. This information includes Internet Protocol (IP) addresses, browser information, Internet Service Provider (ISP), operating system, date/time stamp and clickstream data. This information helps us customize your website experience and make our marketing messages more relevant. It also allows us to provide features such as storage of items in your cart between visits. This includes our content presented on other websites or mobile applications. In order to provide the best customer experience possible, we also use this information for reporting and analysis purposes, such as how you are shopping our website, performance of our marketing efforts, and your response to those marketing efforts.
Third Party Cookies
We allow third-party companies to collect anonymous information when you visit the site and to use that information to serve ads for our products or services or for products or services of other companies when you visit the site or other websites. These companies may use anonymous information (e.g., navigational, non-personally identifiable information, click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, etc.) during your visits to the site and other websites in order to provide advertisements about our goods and services likely to be of interest to you. These parties may use a cookie or a third party web beacon, or other technologies, to collect this information.
User Experience Information
In order to improve customer online shopping experience, help with fraud identification, and to assist our customer care representatives in resolving issues customers may experience in completing online purchases, we use tools to monitor certain user experience information, including, but not limited to, login information, IP address, data regarding pages visited, specific actions taken on pages visited (e.g., information entered during checkout process), and browser information.
Information From Other Sources
We may also obtain information from companies that can enhance our existing customer information to improve the accuracy and add to the information we have about our customers (e.g., adding address information). This may improve our ability to contact you and improve the relevancy of our marketing by providing better product recommendations or special offers that we think will interest you.
Any information you submit in a public forum (e.g., a blog, chat room, or social network) can be read, collected, or used by us and other participants, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.
HOW WE USE THE INFORMATION WE COLLECT
Product and Service Fulfillment
- Fulfill and manage purchases, orders, payments, returns/exchanges, or requests for information, or to otherwise serve you.
- Provide any requested services.
- Deliver coupons, mobile coupons, newsletters, receipt messages, e-mails, and mobile messages.
- Internal Operations.
- Improve the effectiveness of the site, mobile experience, and marketing efforts.
- Conduct research and analysis, including focus groups and surveys.
- Perform other business activities as needed, or as described elsewhere in this policy.
- To prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business.
- To assist law enforcement and respond to subpoenas.