We stand behind every item we sell which is why we include a lifetime warranty on every purchase. Every piece of jewelry we offer is manufactured under the tightest quality control standards and is carefully hand inspected prior to shipment.
If you notice any damage to your purchase, we advise you contact us immediately so we may evaluate the matter. If the issue is deemed to be caused by a manufacturer flaw, we will make the necessary repair free of charge. If the concern is determined to be caused by normal wear and tear, then we will only charge you our cost for any used materials (metal, diamonds, etc.) needed to perform the repair. Please note that any repair or service performed by a jeweler other than National Diamond Outlet will void the lifetime warranty on your purchase.
We highly recommend that you maintain independent insurance coverage for your jewelry to help cover significant damage, loss, or theft. Our Lifetime Warranty does not cover lost diamonds, lost backings, or broken chains.
Additional Lifetime Warranty Coverage
Free Jewelry Cleaning ($40 value)
National Diamond Outlet is pleased to offer FREE jewelry cleaning and inspection for all jewelry purchased from us. Mail or bring in your jewelry for a complimentary deep cleaning and keep your jewelry shining.
Free Jewelry Appraisal ($150 value)
Your jewelry is valuable to you, and like all investment goods, jewelry can fluctuate in price. Historically, precious metals and gemstones have gained value over time. It is important to update the value of your jewelry for insurance purposes to be certain you are covered for the most current value. This complimentary service is limited to once per the calendar year.
Free Ring Resizing ($75 value)
We know that finger sizes can fluctuate over time- that's why National Diamond Outlet offers one free ring sizing per year. While this service is free every calendar year, we do not recommend resizing more than once as it can weaken the integrity of a ring.
Questions? Speak with a jewelry specialist at 1-800-490-6350 or send us a message.