Frequently Asked Questions
Below, we try to answer some of the most frequent questions we are asked.
If you have an inquiry that is not listed below, please contact us, and we will be happy to assist.
How are your prices lower than other websites or local jewelry stores?
We design and manufacture all of our jewelry in-house, and our diamonds are imported directly from mine owners and cutters instead of going through intermediaries. We pass all of our relationships and connections to you. We are confident that no diamond or jewelry retailer can compete with the low prices and quality of our natural, conflict-free diamonds; if you see a lower price elsewhere, let us know, and we will match it.
I'm uncomfortable spending that much money online, can you ease my concerns?
National Diamond Outlet has been in business for over 30 years and selling online for more than ten years. We back every item we sell with a 30-day return policy, a lifetime warranty, and a lifetime upgrade/exchange policy. We are happy to work with you in finding jewelry that fits your design preferences and budget.
Do you have a physical location I can visit?
Yes, our showroom is located in the iconic jewelry district of Downtown Los Angeles. If you have specific items you would like to see, we always recommend making an appointment in advance so we can ensure we have your desired items available and ready to view.
Questions Regarding Orders
How long will it take to receive my order?
Our jewelry is handcrafted to specifications by experienced jewelry artisans. Most items are completed and shipped within 4-5 business days, although more detailed designs can take up to 3 weeks to complete and ship.
Will you inform me when my order is shipped?
Yes, we will notify you via email with the tracking details. The email will be sent to the email address you provide when placing the order.
What shipping carriers do you use to ship packages?
Depending on the product purchased and the delivery method requested at checkout, we will either use USPS, UPS, or FedEx.
Am I responsible for lost packages?
Every order we ship is insured for the full purchase price and will require a signature upon final delivery.
What if I need my order by a specific date?
If you need to receive your order by a specific date, please contact our office at (800) 490-6350 and speak with a customer service representative.
Can I pick up my order?
Yes, however, this must be scheduled ahead of time. You will not be able to collect an order from us by visiting the store without prior arrangement.
The ring I ordered is not the right size, can it be adjusted?
Yes, this service is covered under your lifetime warranty. We do not recommend having the merchandise resized elsewhere, as they can damage your ring and doing so will void all warranties with National Diamond Outlet.
Questions Regarding Policy
What is your return/exchange policy?
We have an easy 30-day return policy and a lifetime upgrade/exchange policy. For more information, please see the returns policy page.
Do you offer a warranty?
Yes, we offer a lifetime warranty on most of our merchandise. Send us the jewelry, and we will repair it free of charge. Check our lifetime warranty page for full details on our policy.
Do you offer maintenance and cleaning?
Yes, every purchase includes cleanings and maintenance for life. This is a free service covered by our lifetime warranty; you are only responsible for the shipping charges.
Do you ship internationally?
Yes, we ship internationally to select countries on a case by case basis. Shipments are sent via UPS Worldwide Express and FedEx International Priority.
Do you ship to APO addresses?
Yes, we ship to Military APO, as well as FPO boxes via USPS. Please allow additional transit time for orders shipped to these addresses.
Questions? Speak with a jewelry specialist at 1-800-490-6350 or send us a message.