National Diamond Outlet

Frequently Asked Questions

Below, we try to answer some of the most frequent questions we are asked. 
If you have an inquiry that is not listed below, please contact us, and we will be happy to assist.

 

Questions About Nat'l Diamond Outlet

When did National Diamond Outlet begin selling diamonds? 
We have been in business since 1983. Our company is family owned and has been designing fine jewelry in Los Angeles, CA for more than 30 years.

Do you design and create your jewelry? 
All of our items are proudly designed and manufactured in our office, located in the jewelry district of Downtown Los Angeles.

Do you have a physical location I can visit? 
We happily accept appointments for viewing and purchasing in our newly remodeled showroom is located in the jewelry district of Downtown Los Angeles. If you have specific items you would like to see, we always recommend making an appointment in advance so we can ensure we have your desired items available and ready to view.

How are your prices so competitive? 
Aside from being jewelry designers, we are also diamond wholesalers. We purchase diamonds in bulk from reputable mine owners, natural diamond cutters, and natural diamond suppliers overseas, helping eradicate the need for “middlemen” such as diamond dealers or distributors. By buying and selling direct, we ensure that we offer our customers the best prices.

Is it safe to buy diamonds and other fine jewelry over the Internet?
Yes. Today's technology allows us to safely bank online, apply for credit online, and even buy exotic cars and luxury airplanes online! National Diamond Outlet uses the same technology that the banks use to protect against the loss, misuse or alteration of your information, so you can securely place an order without worrying about a thing. Your information is safe with us. Also, when you're checking out – you can feel secure if you see an “s” after the “http” in the website address. All browsers display this to let you know that you're in a secure environment thanks to our use of Secure Socket Layer (SSL) technology.

Does Nat'l Diamond Outlet charge sales tax?
We only charge sales tax on orders being shipped to addresses within California State. Exact sales tax within California State may vary based on the final destination of the package.  

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Questions About Our Products

Are diamonds from National Diamond Outlet real/natural?
Yes- all of our diamonds are 100% natural, mined diamonds.

Do you sell conflict or "blood diamonds"?
Selling or handling conflict diamonds goes against our moral beliefs. All diamonds offered by National Diamond Outlet have been purchased through legitimate sources that are not involved in funding conflict diamonds and are in compliance with the United Nations resolutions.

Is your jewelry gold plated or solid gold?
No, we do not sell any plated jewelry. All our jewelry is cast in solid 14k gold, 18k gold, or platinum.

Should I purchase gold or platinum?
This is a question we deal with on a daily basis; ultimately the choice is yours. Visit our education page and see the 'Metal' section for more detailed information.

Do you offer a warranty on jewelry?
Yes, we offer a lifetime warranty on our fine jewelry. Visit our lifetime warranty page for more detailed information on our warranty policy.

Do you offer jewelry maintenance and cleaning?
Yes, we will clean any diamond jewelry purchased from us free of charge for the life of the item. This is covered under the lifetime warranty. Visit our lifetime warranty page for more detailed information on our policy.

Can Nat'l Diamond Outlet resize my ring?
Yes. If your ring needs to be adjusted, we'll resize it free of charge. The average turnaround time to resize a ring is 2-3 business days plus shipping time-in-transit. Call us at 1-800-490-6350 or email cs@nationaldiamondoutlet.com.com to get the details.

I can't find a diamond I'm looking for on your site?
Not a problem. We genuinely want to help people find the perfect diamond- if you can't find the diamond of your dreams on our site, call us at 1-800-490-6350 or email help@nationaldiamondoutlet.com for help.

How do I return an item I purchased?
If for any reason you are not satisfied with your purchase, you can easily call our Customer Service Department at (800) 490-6350 to request a Return Merchandise Authorization number (RMA Number). Our friendly customer service representatives will be more than happy to guide you through the return process.

Why is 18k gold more valuable than 14k gold?
18 Karat gold is more refined, meaning it contains a higher percentage of pure gold. Pure gold is 24-Karat (24K) and is much too soft to be used in traditional jewelry.

What do the markings on the back of my jewelry mean?
If your jewelry has a number and a "K", this signifies it's Karat volume or the purity of the gold in the piece (gold is a mixture of gold and other alloys). Pure gold is 24-karat (24K), 18-karat gold is 75% pure, and so on.

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Questions About Orders

Can I place an order over the phone?
Yes. Please ensure you have the SKU for the item you're interested in and all the required specifications when placing a phone order by calling (800) 490-6350.

What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, Amazon Payments, Affirm Financing, Checks (call to request), Money Order (call to request), and Bank Transfers (call to request).

Can I pay a deposit and reserve an item?
Yes, please contact our office at (800) 490-6350 and speak with a customer service representative for more detailed information on our policy.

Can I pay with two different credit cards?
Yes, please contact our office at (800) 490-6350 and speak with a customer service representative for more detailed information on our policy.

Do you offer a military discount?
Yes, we are proud to offer our armed services special promotions. Please visit our “Military and Law Enforcement Discount” page for detailed information on our policy.

Are your prices online the same in-store?
Yes. Where the item is like for like and has the same diamond specifications, the prices will be the same.

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Questions About Shipping

Is it safe to mail jewelry?
We ship all of our jewelry via highly trusted shipping carriers. The odds of anything happening to your package are thin. Plus, all our shipments are fully insured for the full value of the purchase. Visit our Shipping & Delivery page for more information.

Will you inform me when my order is shipped?
Yes, we will notify you via email with the shipping & tracking details. The email will be sent to the email address you provide when placing the order.

Am I liable for my jewelry order while it's being shipped?
No. Each package is fully insured all the way to your door. For additional security, our shipments require a signature upon delivery for all orders over $50, despite any signature waivers you may have arranged with shipping carriers. 

Can I check the status of my order?
Yes. Just click on the "My Account" link at the top of our website and go to "My Order History". You can also always call us at (800) 490-6350 or email help@nationaldiamondoutlet.com for help. Please have your order number ready, or refer to your order confirmation email.

What if I need my order by a specific date?
If you need to receive your order by a specific date, please contact our office at (800) 490-6350 and speak with a customer service representative.

Can I have my order shipped on a specific date?
Yes, please contact our office at (800) 490-6350 and speak with a customer service representative.

Can I pick up my order in-store?
Yes, however, this must be scheduled ahead of time. You will not be able to collect an order from us by visiting the store without prior arrangement.

Can I change my delivery address?
No, due to our fraud detection system we ask all our customers to have orders shipped to their billing address. If you are unable to receive an order at your billing address, please contact our office at (800) 490-6350 and speak with a customer service representative.

Do you ship internationally?
Yes, we ship internationally via UPS Worldwide Express and FedEx International Priority.

Do you ship to APO addresses?
Yes, we ship to Military APO, as well as FPO boxes via USPS. Please allow additional transit time for orders shipped to these addresses.

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See FAQ's about diamonds

Questions? Speak with a jewelry specialist at 1-800-490-6350 or send us a message.